RelianSys Pty Ltd (RelianSys®) (“we”, “us”, or “our”) values and respects the privacy of the people we deal with. We are committed to protecting your privacy, ensuring the security of your personal information and complying with the Privacy Act 1988 (Cth) (Privacy Act), Australian Privacy Principles (APPs), and other applicable State privacy laws and regulations.

This Privacy Policy outlines how we collect, use, and manage your personal information when you engage with us, whether online or in person. This includes when you:

• Visit our website at https://www.reliansys.com.au, or any website of ours that links to this Privacy Policy.
• Subscribe to or use our software and services.
• Engage with us at events, or through sales and marketing communications.

What is Personal Information?

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual, or an individual who is reasonably identifiable. This includes information that personally identifies you either directly (e.g. your name) or indirectly.

What Personal Information do we collect?

The personal information we collect about you depends on the nature of your dealings with us, or what you choose to share with us, so that we can provide our service and to communicate with you. The personal information we collect about you may include:

• Name
• Email address
• Phone number
• Company name
• Job title

Sensitive Information Sensitive Information is a sub-category of personal information which includes information about an individual’s racial or ethnic origin, political opinions, membership of political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association or trade union, sexual preferences or practices, criminal record, health information, genetic or certain biometric information.

We do not collect or process sensitive information.

Minors. We do not knowingly collect personal information from individuals under the age of 18, nor do we knowingly target our marketing efforts toward them.

How do we collect your Personal Information?

We collect your personal information directly from you when you:

• Interact with us over the phone or in person.
• Register online or place an order for any of our products.
• Subscribe to or use our software and services.
• Are connected to the RelianSys® software as a User in the course of your employment.
• Participate in surveys or questionnaires.
• Attend and interact with RelianSys Pty Ltd at an event.
• Subscribe to our mailing list.
• Certain technical data may automatically be collected, such as your IP address, browser type, device information, operating system, and usage data (e.g., pages viewed, actions taken). This data helps us improve website functionality, troubleshoot issues, and enhance user experience.

How do we use your Personal Information?

These are the ways in which we may use your personal information:

• Provide you with information or services that you request from us.
• Deliver to you a more personalised experience and service offering.
• Communicate with you effectively.
• Improve the quality of the services we offer.
• Internal administrative purposes.
• Marketing and research purposes.

Disclosure of personal information to third parties

We may disclose your personal information to third party suppliers and contractors whose services we use to operate our business and provide services to you in accordance with this Privacy Policy and applicable laws. For example, we may disclose your personal information as reasonably required to:

• Our third-party service providers for billing, hosting and storage, email services, customer support and management, marketing services and data analytics.
• Where required or authorised by Regulatory Authorities.

Some of the third-party service providers we disclose personal information to may be based, or have servers located, outside of Australia. Where we disclose your personal information to third parties overseas, we will take all reasonable steps to ensure that data security and appropriate privacy practices are maintained and we will only disclose to overseas third parties if:

• We reasonably believe that:
  1. the overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to the Australian Privacy Principles (APPs); and
  2. the law or binding scheme can be enforced;
  or
• the disclosure is required or authorised by an Australian law or court / tribunal order.

By using our services and providing us with your Personal Information in any interaction, you consent to the disclosure by us, and to the storage and use of your personal information outside of Australia.

How do we protect your Personal Information?

We will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:

• Maintaining robust physical security of our premises and databases/records.
• Taking measures to restrict access only to authorised personnel who need that personal information to effectively provide services to you.
• Having technological measures in place (for example, anti-virus software, firewalls).

Your Privacy Rights

You have the right to access the personal information we hold about you and request corrections if necessary or delete information. To do so, please contact us using the details here.

Marketing

We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including email, post or SMS in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.

You may opt-out of receiving marketing communications from us at any time by using the unsubscribe link provided in all marketing emails or by contacting us at the details provided here.

Example Usages:

• Newsletters and emails: We may send you personalised newsletters and promotional emails about our products, services, and special offers. You have the option to opt-out of receiving marketing communications at any time by using the unsubscribe link provided in the email.
• Targeted Advertising: We may use your personal information to display targeted and personalised advertisements on our website, social media platforms, or other third-party websites. These advertisements may be based on your interactions with us, your preferences, and your online behaviour.

In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, website personalisation, and to provide targeted or retargeted advertising content to you (including through third party websites).

We do not give or sell your personal information to third parties.

Online activity

Cookies
Our website uses cookies, which are small files a website puts on your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience on our website(s). For detailed information about the cookies we use and the purposes for which we use them, please see our Cookie Policy at reliansys.com.au/cookies-policy.

We do not use cookies to identify you, just to improve your experience on our website(s). If you do not wish to use cookies, you can amend the settings on your internet browser so that it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.

Website Analytics
Our website uses Google Analytics to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.

Retention of Personal Information

We will not keep your personal information for longer than necessary. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain it to comply with applicable laws, such as record-keeping obligations. Personal information stored within the RelianSys® software will be erased in the next scheduled quarterly deletion we conduct, 90 days after you have cancelled your paid subscription, or after the conclusion of a trial subscription.

How to access and correct your Personal Information

We are committed to maintaining the quality, accuracy, and relevance of your personal information. If you believe that any of the information, we hold about you is inaccurate, unnecessary or outdated or if you wish to make a request to access and/or correct the personal information we hold about you, please make a request by contacting us using the details provided here, and we will usually respond within 7 business days.

Contact Us

If you have a question or concern in relation to our handling of your personal information or this Privacy Policy, you can contact us at contact@RelianSys.com.au or on 1300 793 905